For those who have booked with us directly. Alternatively, if you have booked car rental from us on a different website, please visit that website for contact details.
Customer Care: 1-800-800-5252
Hours of Operation: Mon-Fri 09:00 - 17:00 EST
If you have a question for customer service (past rentals only) please fill out the form below – we promise you’ll get a reply within 10 working days.
For more information after your rental, check out our FAQs.
FOR RENTALS IN ITALY - from 15th Nov to 15th Apr many cities in specific Italian regions are required by law to restrict rentals to only those vehicles equipped with snow chains or winter tyres. To comply with these regulations, Hertz equipped vehicles with snow chains - the price is included in the rental charges as Winterisation fee. Hence, for these vehicles there’s NO NEED TO BOOK snow chains as Extra.
IMPORTANT: Please check the rate details of your quotation on the right of this web page to verify if your booking includes Winterisation fee before booking snow chains in Italy.