We never forget whose dollar it is.

Reservations may be made online at dollarcanada.ca or by calling our Reservation Centre toll free at 1-800-800-4000 from within Canada or the USA. For speech and hearing impaired customers, please contact us at InternetHelpDesk@dollar.com

Please provide your Promotional Code (PC Code) in the promotional code field at the time of reservation on dollarcanada.ca or by calling 1-800-800-4000.

Please note that PC Codes may not be used in conjunction with CDP ID #s.

Please provide your CPD ID# in the Corporate Discount Code field at the time of reservation on dollarcanada.ca or by calling 1-800-800-4000.

Please note that CDP ID #s may not be used in conjunction with Promotional Codes (PC Codes). Customers utilizing a CPD ID # should choose PAY AT THE COUNTER rates.

Attention Billing Accounts and Business Travel Accounts (BTA/Ghostcard): reservations with billing are unavailable through dollarcanada.ca, please call Reservations at 1-800-800-4000 to book your billing reservations. Please have your new Applicant ID# available.

When making your online car rental reservation you will need to include the promotional code associated with the car rental coupon/certificate in the Promo Code field. Once you arrive at the counter to pick up your vehicle, you must surrender the actual rental car coupon/certificate to the rental sales agent. Please remember to read the terms and conditions carefully, as not all coupons/certificates are applicable in every situation.

If you cancel your prepaid rental more than 24 hours in advance of pick-up, you will receive a refund minus CAD50. If you cancel your prepaid rental less than 24 hours in advance of pick-up, you will receive a refund minus CAD100. If you fail to cancel your prepaid rental, and do not pick-up the vehicle, you will be charged the full prepaid amount of the rental.

If your online payment is less than the cancellation or no-show amount, no refund will be made for your car rental booking. If your prepaid booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking. Prepaid rentals are accepted through our online portal only, and all cancellations should be made on our online portal and not at the location or by calling our toll free line.

Amending your prepaid booking or cancelling optional extras may not be possible less than 48 hours before pick up.

We are unable to guarantee a specific make, model, or colour of vehicle; however, we do guarantee that the car class (size) of rental car reserved will be available at the rental car location.

The renter must be at least 20 years of age to rent most vehicles. In Canada, and internationally, there are age restrictions on select specialty vehicles where driver must be 25 years of age to rent Premium, Luxury, Convertible, Minivans, SUVs and Trucks. Renters under the age of 25 will be subject to an Underage Driver Fee which is a daily surcharge that varies by location. Dollar Car Rental will rent to U.S. and Canadian government renters in Canada and the USA under the age of 20 who are on official business. Outside the U.S. and Canada, Dollar Car Rental operators may impose a maximum rental age that varies by country.

To qualify to rent the Dollar vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card in the renter's own name with available credit. For prepaid reservations, the renter must bring the same credit card used to pay for the reservation and your valid driver’s license.

Please note that in an attempt to reduce fraud the following identification is required:

• Additional forms of ID: You will be asked to supply additional forms of picture ID other than your drivers license, as well as secondary ID confirming your identify.
• Cell Phone Number: You will be asked to supply a cell phone number which will be checked at the time of rental.

Charge / credit cards must have available credit for the estimated amount of rental charges plus up to $350.00 in order to secure the rental. In the Ottawa/Gatineau, Canada area an additional $250.00 will be held against the credit card. For customers with a PC coupon, the estimated amount is the approximate total not including your promotion.

Debit cards with a Visa or MasterCard logo, stored value/prepaid/gift cards are not acceptable to qualify for rental. They cannot be used either when returning the vehicle.

Acceptable charge / credit cards: American Express / MasterCard / Diners Club / Visa / Optima-Amex / JCB Amoco Torch / Carte Blanche / Discover (Novus) / Japan Airlines / TPA (Transportation Credit Card).

For possible cash rental information and restrictions call your Reservation Centre.

These funds will not be available for your use.

For prepaid reservations, the renter must bring the same credit card used to pay for the reservation and your valid driver’s license.

Acceptable Charge Cards include: VISA, Mastercard, American Express, JCB, Diners Club, and Discover. Dollar does not accept prepaid credit cards, or the small credit cards issued by credit card companies that fit on a key ring. In the event that a customer presents the key ring credit card at the time of rental, the rental location will ask you to present the standard size credit card.

Dollar accepts most major credit cards.

Debit Cards, Debit Check Cards, Prepaid Credit Cards, Gift Cards, Travelers Checks, Personal Checks, Money Orders, Cash and the small key ring credit cards are NOT accepted for payment in Canada.

In Canada, debit cards are not accepted.

Using Debit Cards to Qualify for a Rental in the United States

In the U.S., at corporate-owned Dollar locations, Debit Cards that are issued under a VISA/Mastercard/Discover logo which draws funds directly from the cardholders account may be used at the outset of the rental to qualify for a rental where the following requirements are met.

• Vehicle class reserved is Compact through Fullsize ONLY
• Debit cards are accepted for payment at the end of your rental regardless of vehicle type rented. Effective April 1st, In most cases a credit check will be performed for debit card customers to determine credit worthiness at the time of rental. If Dollar cannot secure credit approval and/or proper identification credentials are not supplied, Dollar will decline your rental.
• Dollar Airport locations, the renter is required to provide proof of a return travel ticket to coincide with the rental and present two (2) valid forms of identification.
  Valid forms of identification are a valid United States or Foreign Country issued Driver’s License AND One (1) of the following forms:
  • An alternative valid credit or debit card embossed with the same name as the driver’s license;
  • A United States or Foreign Country Issued passport in the same name as the driver’s license and debit card;
  • United States or Foreign Country Issued Military Identification Card in the same name as the driver’s license and debit card;
  • Non-Government Form of ID, examples that may be accepted include: store membership card with photo (Costco, Sam’s, etc.) or a company ID badge with photo. Names on both forms must match driver’s name on license and debit card; or
  • A current month Utility statement which is addressed to the renter with the same name and address as present on the renter’s driver’s license (e.g., gas, electric, cable bill).

Policy exceptions:

• Debit Card can be used if it is already in your Dollar Express profile, regardless of vehicle type.
• Debit cards are not accepted on Premium vehicles and above, including Convertibles.
• PayNow rentals, debit cards are not accepted and a major credit card must be presented to process the rental.

Debit cards are accepted for payment at the end of your rental.
Debit card use is contingent on having available funds to cover the estimated charges plus an authorization of USD $500.00 depending on the rental location and card used. These funds will not be available for your use.

No, a valid major credit card in the renter's own name with available credit is required for all rentals in Canada and internationally. In the USA, a valid major credit card in the renter's own name with available credit is required or a Debit card subject to the Debit Card Policy of the renting location.

The Dollar vehicle may be driven only by an authorized driver. An authorized driver is the renter and any other person who appears at the time of rental, and signs the rental agreement. All authorized drivers must satisfy our age requirements, have a valid driver’s license, provide a physical street resident address, a major credit card in their own name, and fulfill other qualifications, which vary by location. No other persons are authorized to drive the vehicle.

Additional Drivers, including spouses, may be added to the rental agreement at the time of rental. The additional driver must appear at the time of rental, present a valid driver's license and satisfy Dollar’s minimum age requirements and any other driver qualification requirements. An Additional Driver Fee will apply. The additional driver may be subject to a driver’s license check and underage fees may apply. A maximum of 4 additional drivers can be added, or less if the number of seatbelts is less than 4.

Yes, all additional operators, including spouses, are required to qualify to drive the vehicle and must pay an Additional Driver Fee.

Yes, drivers aged 20-24 years of age may be charged an Underage Driver’s Fee because of such driver’s age and in addition to the additional driver fee, if applicable.

The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle. The minimum charge is one day, plus mileage, if applicable.

Mileage charges, if applicable, will be the number of kilometres/miles driven as determined by the odometer readings at the beginning and the end of the rental.

Base Rate is the total cost of the rental not including the taxes, fees, surcharges, mandatory coverages, mileage (if applicable), and optional items (Child seats, navigational systems, Additional Driver, coverages etc).

Yes. Dollar has a special section on its Web site that will allow you to make modifications to your future car rentals. You will need the confirmation number and the last name on the reservation. Note: Changing your dates or car class may result in a different rate.

In Canada and the USA reservations will be honoured for 6 hours after the original scheduled pick up time unless the location is closed. Customers with reservations who experience weather or mechanical delays with airlines will be accommodated.

In Canada first time renters may be subject to an electronic verification of their driver’s license at a fee of 1.99 CAD per rental. In the U.S., before Dollar will rent a vehicle to you and when you arrive at our location, you and any additional authorized drivers may be subject to a driving record and license check with the DMV. In the rare instance the driving record and license check fails to meet our criteria, we reserve the right to deny the rental based on the DMV report.

Vehicles are not permitted to travel into Alaska, the Yukon, the Northwest Territories, Nunavut or Mexico or to the islands of Saint Pierre and Miquelon. For rentals originating in Canada, vehicles may usually be driven in any bordering province or state. Advise the counter agent upon arrival if you plan to cross the border. Travel is not permitted by rail. Rental vehicles are permitted on Ferries that carry vehicular traffic.

When renting in Canada and driving into the U.S., you will need a copy of your rental agreement and should notify the border guard at the time of entry that you are operating a rental vehicle.

Yes, some locations do offer one-way rentals. Rates and vehicle availability for one-way rentals can be obtained via our website, through our reservations centre by calling 1-800-800-4000 within Canada and the U.S., or by contacting your local Travel Agent. A one-way drop fee will apply.

The choice is yours. Most rental locations offer child safety seats for an additional daily fee including infant, toddler, and child/youth safety seats. All Canadian provinces and U.S. states and several countries require infants and children to be secured in child safety seats. You can save time at the rental counter by placing your request for your child seat when you make an advance reservation. You should know that we cannot guarantee the availability of child safety seats, so please make your decision accordingly.

In Canada, Winter rated tires are an optional item available for an additional daily fee, subject to availability at the time of rental (excluding the province of Quebec). The charge for this option varies depending upon renting location and the size of the vehicle. In the province of Quebec, all vehicle fleet are required to be equipped with Winter Tires by law during the period of December 1st to March 15th. All contracts orginating from the province of Quebec incur a daily Tire Management Fee of $3.05 CAD per day. This is a year round fee. During the winter season all vehicles are equipped with an ice scraper/snow brush free of charge.

At select ski destinations in Canada and the U.S., subject to availability, ski racks are available upon request with advance notice.

International customers visiting Canada or the USA must present a valid license from their country of residence. An International Driving Permit (IDP) is recommended for a driver’s license that is in a language other than English for U.S. rentals, or other than English and French for Canadian rentals. Renters with drivers licenses outside of Canada and the USA must provide a valid passport. Learner permits or photocopies of driver’s licenses are not accepted.
For Canadian residents renting internationally an IDP is recommended.

In Canada, select Dollar rental locations rent light duty trucks such as cargo vans and cube vans. Truck reservations may be made by calling the location directly.

All Dollar vehicles are non-smoking vehicles. Vehicles that indicate previous smoking activity should be brought to the attention of the rental location immediately. Vehicles are inspected upon car return for evidence of smoking in the vehicle and a cleaning fee is assessed. In Canada and the USA this fee is up to $500.00 per occurrence.

Vehicles returned requiring more than our standard cleaning will incur a service charge

Dollar provides toll free (1-800) Roadside Assistance service with every rental in North America. Licensee locations may utilize manufacturer’s roadside assistance. Please call the toll free number indicated on the rental agreement/rental jacket.

Select locations in Canada and the U.S. offer Premium Emergency Roadside Assistance. This product is available at the time of rental for an additional daily fee. When purchased, Premium Emergency Roadside Assistance provides accidental towing, lock-out, flat tire, fuel, lost key and battery service as well as providing additional coverage for travel emergencies other than vehicle breakdown. Coverage is country specific so would include cover when travelling within Canada or the U.S.

The above maximum coverage amount for each benefit will apply per rental.

Depending upon where you are renting the vehicle, Dollar offers the following Optional Protection Packages at the time of rental: Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), Personal Effects Coverage (PEC), Emergency Sickness Protection (ESP), and Liability Insurance Supplement (LIS). The cost, coverage, provider and availability vary by location, vehicle category and rate. Please refer to the location’s terms and conditions to determine whether LIS is required for travel from the USA into Canada and the cost of such coverage.

The optional products offered by the rental company many duplicate coverage provided by the renter’s personal automobile insurance or insurance the renter may have through another source. Purchase of optional products is not required to rent the vehicle in Canada or the U.S. Separate brochures available at the rental location summarize the optional products. We charge a per day fee for each day, or part of a day, the vehicle is rented for any optional products you select.

This is a summary only and is subject to specific benefits, exclusions, limitations and exceptions of the Liability Insurance Supplement, Personal Accident and Personal Effects and Emergency Protection Insurance policies (which are available for inspection upon request).

Loss Damage Waiver ("LDW") – Canada and U.S. Rentals:
If the renter purchases one of the optional LDW plans, Dollar will agree to waive the renter's responsibility for loss or damage to the vehicle in full or in part (depending on the LDW plan accepted). LDW is not insurance or an insurance product.

LDW does not apply if: (1) the renter uses the vehicle in violation of the rental agreement; (2) the renter fails to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized; (3) the renter fails to notify us and the police immediately after the loss; and (4) the renter fails to pay the charges under the rental agreement; or (5) other exceptions as allowed by the applicable state or provincial law.

Before deciding whether to purchase LDW, the renter may wish to determine whether their own automobile insurance or credit card agreement provides coverage for rental vehicle damage or loss and determine the amount of the deductible under your own insurance coverage. The purchase of LDW is not mandatory. LDW is not insurance.
Personal Protection Plan ("P&P") Canada and U.S. Rentals: P&P includes Personal Accident Insurance ("PAI") and Personal Effects Insurance (“PEC”) and where offered must be purchased together.

PAI provides benefits to the renter and the renter's passengers for accidental medical expenses, ambulance expenses and accidental death benefits during the rental. If this optional coverage is purchased by a renter, the renter is covered twenty-four hours a day for all accidents, whether the renter is actually in the rental vehicle or not at the time of the accident. Passengers in a Dollar vehicle are only covered for accidents occurring while the passengers occupy the Dollar vehicle.

PEC insures the personal effects of the renter and any member of the renter's immediate family traveling with the renter up to the limits of liability provided. A member of a renter's immediate family must permanently reside in the renter's household. If this optional coverage is purchased by the renter, PEC covers only personal effects with which the renter or immediate family member are traveling. PEC pays covered claims even if the renter's homeowner's policy provides coverage.

Liability Insurance Supplement ("LIS") – U.S. Rentals
Provides liability protection up to $1,000,000 for claims brought by others
- Up to $1,000,000 for bodily injury or property claims with uninsured/underinsured motorist**
- No deductible for you to pay to Dollar.

Liability Insurance Supplement - U.S. Rentals
Dollar LIS coverage provides you with up to US$1 million combined single limit of liability protection should bodily injury and property damage claims be made against you by people injured in an accident involving the Dollar car (on rentals in CA and FL up to $2,000,000 combined single limit for liability protection only). LIS, in combination with liability protection which may otherwise be provided by Dollar, safeguards your insurance policy and/or your personal assets for up to the first $1 million should such claims be made against you. LIS also provides you with up to $1,000,000 in coverage for combined bodily injury and/or property damage claims, should you be harmed by an uninsured/underinsured driver. Prices vary by location. Pricing of LIS for a specific rental will be provided at time of reservation. LIS is not available on rentals in Canada.

Emergency Sickness Protection ("ESP"): U.S. Rentals
ESP is available to all renters who are non-U.S. citizens including Canadians who possess valid non-U.S. passports at the time of rental. ESP provides certain medical benefits for some sicknesses that may occur during rental periods of thirty days or less. ESP also covers individuals possessing valid non-U.S. passports at the time of rental traveling with the renter. Benefits include up to $10,000 per person for reasonable and customary cost of necessary medical care for covered sickness, including (A) medical or surgical treatment; (B) hospital services, supplies, x-rays and laboratory fees; (C) local ambulance and (D) visits to a physician’s office, and are subject to a $100 deductible per person per sickness. ESP does not provide coverage for any sickness for which symptoms began or treatment received during the twelve months prior to the beginning of the rental period; expenses incurred outside of the U.S.; expenses for eyeglasses, contact lenses or hearing aids; losses incurred while participating in racing, professional club, intercollegiate or interscholastic sports; losses from an accident, cardiovascular disease, cancers tumors, tuberculosis, organ transplant, congenital conditions, deviated septum, cosmetic surgery, dental care, sexually transmitted diseases, birth control, fertility/infertility treatment, pregnancy, miscarriage, abortion, and emotional or mental disorders of any kind; and losses while traveling against the advice of a physician or while traveling for the purpose of receiving medical treatment. ESP does not apply in Mexico.

Mexico Insurance: U.S. Rentals
Vehicles rented in the United States may not be driven into Mexico without obtaining Mexico Insurance. Mexico Insurance provides a customer with liability and damage protection on the rental vehicle to be in compliance with Mexican law when visiting Mexico. The Mexico Insurance policy permits the customer to travel up to 250 miles south of the U.S./Mexico border in the rented vehicle. The policy provides coverage for liability to third parties arising from the use of the rental vehicle (to the applicable limit of liability), collision and comprehensive coverage for the rental vehicle (subject to applicable deductibles) and limited medical expense coverage. Coverage is subject to all limits, terms, limitations and exclusions in the Mexico Insurance policy. Mexico Insurance is available only at select locations in the U.S.

Customers may purchase a tank of fuel (accept the Fuel Purchase Option) at the time of rental at a local competitive price, which eliminates the need for the customer to refuel before returning. All vehicles are rented with a full tank of fuel and there is no refund for unused fuel. If the customer does not purchase the full tank of fuel from Dollar at the time of rental, they can return the vehicle with a full tank and must show a fuel purchase receipt within 10 kilometres of the return location.

Now when you rent an electric vehicle, we offer three great options for recharging an EV.

• EV Purchase Option (EVPO): 
Purchase this option to pay for the amount of charge in the EV battery at time of pickup, at a rate similar to local charging stations plus a small fee. Then you can return the EV at any battery level. No refunds for the charge left in the battery at time of return.
• EV Service Charge (EVSC): If you do not select EVPO and do not recharge the vehicle yourself, Hertz will charge you for the difference in battery level at pickup and return, at the same energy rate as EVPO but with a higher fee.
• You recharge: Pay no additional cost if you return the EV at the same battery level it had at pickup — but you never have to bring it back over 75%.

Renters may upgrade to another class of vehicle at the time of rental subject to availability. An additional daily charge will apply.

Unfortunately, portable GPS and Wi-Fi devices are no longer available for your rental.

The 407 ETR is an electronic toll highway system in Toronto which identifies vehicles by license plate photo and/or transponder. To avoid delays, there are no toll booths to accept cash. Instead all charges are billed by the 407 ETR to the registered vehicle owner. If you choose to use the 407 ETR, you will be charged for all of the applicable toll charges billed to your rental vehicle by the 407 ETR, which are based on distance traveled, time of day and week, account fees and non-transponder fees, plus harmonized sales tax. You will also be charged an administration fee of $14.00 CAD per rental. Dollar Thrifty Automotive Group Canada Inc. will automatically charge your credit card and you should expect to be billed approximately one month after the vehicle rental.

In the U.S. PlatePass is an electronic prepaid toll pass purchased at the rental counter. It offers worry free, convenient 24-hour unlimited access to tollways, including express lanes and those converting to a cashless operation.

If you decline to purchase the PlatePass All-Inclusive Service, you will be required to pay all unpaid toll occurences and toll violations (including violations captured by camera) charged by the toll authority plus an administration fee per toll occurrence or toll violation. If you have a personal transponder or account, it may not transfer to the rental vehicle and you will be charged a toll violation. Please be advised that some toll roads are managed electronically and have no manned booths.

When the renter chooses to receive Frequent Flyer miles or credits with the rental, we will collect a Frequent Flyer surcharge at the time of rental to offset a portion of Dollar’s annual cost of participation in these frequent Flyer programs. The surcharge varies per airline.

If the renter will require driving aids to operate the vehicle, please contact us at 1-800-847-4389 within Canada and the U.S. This will ensure availability of equipment and all Dollar personnel to install such equipment prior to the rental. Dollar will provide and install hand controls upon the request of any renter with a disability who can operate a motor vehicle with the aid of hand controls, subject to availability of hand controls, vehicles and trained installers. When a reservation is booked at least 24 hours in advance of the rental, confirmation of the availability of hand controls will be made at the time of the rental. Reasonable efforts will be made to accommodate any request for hand controls for a reservation with less than 24 hours' notice. There is no additional charge for hand controls, including one-way rentals. Customers who request hand controls must present a valid driver's license and satisfy Dollar’s minimum age requirements and other driver qualification requirements at the time of rental.
Steering wheel spinner knobs are also available at the request of a renter with a disability, subject to the same restrictions and criteria as are set forth above as to hand controls.

If a travelling companion shall serve as the driver during the rental, please advise the Dollar representative at the time of rental and pick-up. There is no additional charge for an additional authorized driver for non-driving disabled renters. The additional authorized driver must appear at the time of rental, present a valid driver’s license and satisfy Dollar’s minimum age requirements. The individual with the disability shall be considered as the Renter and must present a qualified method of payment and otherwise meet credit qualifications requirements at the time of rental, along with photo identification.

Customers with disabilities who use service animals or personal aids such as wheel chairs or motorized scooters may require additional space for storage. To provide space for the service animal or to facilitate the storage of personal aids in rented vans and minivans, Dollar will remove the center and/or rear van seat at no charge if the vehicle is returned to the renting location or a different rental location. If the vehicle is returned to a different rental location, the removed seat will be shipped to the rental location where the van is returned and a shipping fee for the actual cost of shipping the seat will be assessed.

For rentals in Canada and the U.S., please contact our On-Rent Helpdesk at 1-866-434-2226 and listen carefully for all options. Select Option 2: Currently have vehicle, then Option 1: if your need to change the time and location of your return. For International rentals, please contact the renting location or the toll free number that appears on the rental agreement.

At many locations you can leave the vehicle in the rental car parking lot after hours. Please note the mileage on the rental contract jacket along with the fuel level reading. You may leave the printed rental agreement inside the vehicle and drop the keys in the after hours key return box. Note: If you are returning the vehicle to a location that is closed, all charges will continue to accrue until the location reopens for business.

Yes, you will be charged for each hour or part of an hour in excess of the time you were required to return the rental vehicle.

In the U.S., Dollar has introduced Change Fees to reduce last minute disruptions to vehicle planning. Early Return Fee: if you did not prepay your rental, and return the Dollar vehicle more than 24 hours before the return time indicated on your rental agreement you will pay for the days used plus a $25.00 USD charge to compensate Dollar for our inability to rent your vehicle during the remaining time of your reservation. You can reduce this fee by calling the On Rent Help Desk at 1-866-434-2226 to update the date and time of your return. Late Return Fee: We reserve the right to charge $16.00 USD per day (maximum of 5 days) to compensate us in part for the costs we incur to finding an alternative vehicle to satisfy our next booking for your vehicle. You can reduce this fee by calling the On Rent Help Desk at 1-866-434-2226 to update the date and time of your return. Return Change Fee: Applies if you change the location or date/time of your rental and proactively notify Dollar by calling the on-rent help desk at 1-866-434-2226. There is a nominal $10.00 USD fee associated with the change to your rental agreement.

In the U.S., Convertibles, SUVs, trucks, and passenger vans are considered "call-back" vehicles. Rates and vehicle availability for call-back vehicles can be obtained via our website, through our Reservations Center by calling 1-800-800-4000 within the U.S. and Canada, or by contacting your local Travel Agent. Confirmation of call-back vehicles requires special handling by Dollar.

Customers who do not purchase our Fuel Purchase Option at the time of rental, must refuel within a 10 kilometre radius of the rental return facility and present a fuel receipt to avoid refueling charges. If the customer does not replace fuel used during the rental, a refueling fee will be assessed. The fuel charge is based on the estimated number of litres needed to refill the tank multiplied by the rate per litre charge specified on the rental agreement. Dollar locations may use different methods of estimating the number of litres needed to refill the tank and those methods of estimation necessarily rely on human judgement. Most Dollar locations estimate the number of litres needed to refill the tank either by 1) reading the fuel gauge to estimate the approximate amount of fuel needed to refill the tank (for example one half tank) and multiplying that number by the manufacturer’s specified fuel tank capacity, or 2) if the renter did not purchase and fuel during the rental, by reading the odometer to determine the amount of miles driven during the rental and dividing that number by the vehicle’s estimated fuel efficiency (litres per kilometre) based on the manufacturer’s fuel efficiency specifications. References herein to kilometres and litres shall be miles and gallons when renting in the U.S.

Toll violations, and vehicle citations at times do occur, and by contract, the renter is responsible for the payment of these charges, plus administrative costs per violation.

Some municipalities have adopted video radar services, allowing for moving violations to be captured by camera. The owner is identified by the license plate and notified by mail and billed for the infraction. As per the terms of the rental contract, these charges, plus an administrative fee per event, is billed to the credit card on file.

In some Canadian provinces and U.S. states, as well as international destinations; there are cashless toll roads or bridge tolls, where there is no option to pay cash in a traditional tollbooth. The license plate of the vehicle without a registered toll pass is captured by a camera and the rental company is billed for the toll. As per the terms of the rental contract, these toll charges, plus an administrative fee per event, are billed to the credit card on file.

In the U.S., only the PlatePass® toll service, when accepted at the counter, will allow for the prepayment of tolls where available. Otherwise, it is the responsibility of the renter to pay for toll and citation events during the rental; when the rental company, as vehicle owner, is notified of an unpaid event, the amount of the charge, plus penalties and administrative costs are applied to the card on record.

Dollar does not uphold responsibility for any personal belongings left in the vehicle or within the location premises.

If you have lost items, please use our online lost and found website to make an inquiry. Lost and Found

To report an accident, please complete a Vehicle Incident Report form and submit via email to hcmfirstnoticeofloss@hertz.com. The Form is available at the rental location, or in the glove box of the vehicle. Or here

If the car is stolen or has been involved in an accident, first call the local police or appropriate law enforcement agency. Next, call the nearest office of the rental car company, give them your rental agreement or confirmation number and explain what has happened. If it's after hours, Dollar customers always can call toll free to 1-800-800-4000. You'll be led through the procedure to get you going again. Finally, call your own auto insurance company with information on the incident. Be sure to check with the rental company on their breakdown policy before you drive away.

Accidents and vehicle theft aren't something we like to think about, especially on a trip, but they can happen even to the most careful driver. Optional waivers (as outlined above) can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.
Be careful not to violate your car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement.

Remember that, as the renter, you are liable for all parking and moving traffic violations, both domestic and international, so please drive safely and observe all ordinances.

Once a claim has been opened, the customer is provided an event number and the name of the adjustor handling the claim and their contact information (direct number and email). If this is lost or not provided the customer can call 1-877-283-0898 - listen carefully for ALL options. Select the appropriate option (5) “to report an accident or if you need assistance with a damage or injury claim”.

Please click on the applicable link below to find the claim form you need.

For rentals orginating in Canada :

Personal Accident Insurance Claim Form (PAI)
Personal Effects Coverage Claim Form (PEC)

For rentals originating in the U.S. :

Personal Accident Insurance Claim Form (PAI)
Personal Effects Coverage Claim Form (PEC)

At this time, Dollar Thrifty Automotive Group Canada Inc. does not offer vehicles for resale.

If you are not in Canada or the U.S., please email us and we will try to answer your question regarding your rentals. https://dollarcanada.ca/contact