Frequently asked questions

During your journey

Do you remove Centre and Rear Van Seats for the disabled renter?

Customers with disabilities who use service animals or personal aids such as wheel chairs or motorized scooters may require additional space for storage. To provide space for the service animal or to facilitate the storage of personal aids in rented vans and minivans, Dollar will remove the center and/or rear van seat at no charge if the vehicle is returned to the renting location or a different rental location.  If the vehicle is returned to a different rental location, the removed seat will be shipped to the rental location where the van is returned and a shipping fee for the actual cost of shipping the seat will be assessed.